If you believe there is a quality issue or manufacturing defect on our part, please contact us by email on firstname.lastname@example.org and if possible provide photos to help explain the situation. After discussion with you, if we agree that there is a problem, we will gladly accept your return of any saddlery, tack, and other leather products sold in the BETHEL SADDLERY Online Shop within 60 days of shipment for exchange or repair. If we agree to have the products returned we will also reimburse you for the return shipping costs.
If you're not satisfied in any with your purchase, please don't hesitate to contact us - we are very approachable and we'll work tirelessly with you to find a satisfactory resolution.
Please note that this does not apply to used saddles. After checking for safety and soundness we sell these saddles on behalf of others and we describe them as honestly as we can and we encourage potential buyers to ask as many questions as possible to ensure what they are buying suits their requirements.
Please note that leather is a natural product and variations do occur both on the surface and on the flesh side. Normal variations in leather inherent to the qualities of the leather are not considered manufacturing or quality defects, but rather are a sign of the genuine, natural and high-quality material we use.
We keep a lot of saddlery & tack made up ready for immediate shipping but sometimes there is a small wait time that allows us to make up your order. We will advise you if this is the case and if the waiting time is too long for you we will happily refund your payment.
Post - BETHEL SADDLERY, PO Box 1307 Charters Towers, Queensland, 4820
Courier - BETHEL SADDLERY, 441 Urdera Road, Charters Towers, Queensland, 4820